Customer Service Representative - Fast Hire

• Deliver prompt and professional service to customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communication
• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance
• Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
• Project manage, organize, and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
• Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
• Proficient with Adobe
• Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

------------------------------------------------------------------

This job is Fully Remote.

Download the Sparks Group mobile app from Apple App Store or Google Play.

------------------------------------------------------------------

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.