CUSTOMER SERVICE REPRESENTATIVE FLOATING (Full-Time)

Purpose:

Provides prompt, tactful, friendly, courteous and efficient customer service in the processing of bank transactions, as well as assisting with reception coverage at the Main Office. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures.

Essential Functions:

Daily Activities

Reliably accepts and processes customer transactions consisting of:

--Cash and coin deposits

--Checking and savings deposits

--Mortgage, commercial, and installment payments

--Redeem Series E & EE Savings Bonds

--Cash checks

--Count and wrap coin

--Back-counter processing

--Collect fees for services where applicable

--Issue credit card cash advances

--Prepare cash and general ledger debits and credits

--Night deposit bags and daily mail deposits

--Issuance of Cashier Checks & Money Orders

--Knowledge of Bank’s deposit products

1. Reconciles and balances cash drawer daily in accordance with Bank policy. Efforts to locate unresolved errors. Assures only minimum amounts of cash necessary for efficient teller operation according to policy.
2. Reception Duties: Answering all incoming calls and in-person inquiries. Correctly transferring incoming calls in a timely and professional manner. Perform word processing and other administrative support including, but not limited to, report and policy preparation, as well as faxing/scanning.
3. Maintains a clean working area according to policy. Personal appearance is neat and professional according to policy.
4. Granted authority to authorize Bank Cashier Checks by signature within assigned operating limits.
5. Complete Currency Transaction Reports for any cash transaction over $10,000 when required.
6. Responsible for monetary decisions & reporting situations regarding potential fraud.
7. Responsible for protection of the Bank’s assets through awareness of unusual happenings or suspicious individuals.
8. Maintain appropriate security control of cash and other articles of value in adherence to security policy.
9. ATM balancing and reconciling as required.
10. Vault balancing and reconciling as required.
11. Assist customers with additional products/services to suit customers’ needs for cross selling.
12. Maintains compliance to all Government regulations, including Bank Secrecy Act, Regulation E (Electronic Funds), Regulation CC (Funds Availability, CRA and Regulation DD).
13. Promote positive image of bank involvement in community initiatives and organizations.
14. Ability to travel/work at other banking center locations as needed.

Other:

1. Note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

High school GED or equivalent; cash handling and customer service experience; typing, computer skills and telephone skills; math skills and ability to comprehend, interpret, and apply detailed information; strong interpersonal skills.

Wages are commensurate with experience and a complete benefits package is providing including educational reimbursement with First Citizens paying 100% of tuition for full time employees; student loan dept repayment; paid time off; 401(k); health, dental, vision insurance; and more.

This job description does not list all the duties of the job. This job description may be revised at any time. This job description is not to be implied as a contract for employment for any length of time and will not change the employee’s at will relationship. Either the employer or the employee may terminate employment at any time. Equal opportunity employer D/V. First Citizens is an at-will company.