Customer Service Representative - FT - Quincy

Job Details

Level
Entry

Job Location
HB Q12 - QUINCY, IL

Education Level
High School

Job Shift
Day

Job Category
Banking

Duties and Responsibilities

Receives and verifies cash from customers and follows all cash handling procedures
Accurately reconciles cash drawer daily including scanning of all images
Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
Understands and is able to Navigate NuPoint Core System
Navigates the S drive according to job duties
Accurately process savings bonds for redemption
Processes cash advances
Able to accurately complete a check order form
Effectively demonstrate digital solutions to customers or potential customers
Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
Basic knowledge and navigation skills of Internet banking and Mobile App
Basic digital equipment knowledge
Annually participate in Robbery/Security training
Read and attest to both the Employee Handbook and the Business Continuity Plan
Complete mandatory online training course
Requirements

High School Degree or related experience.
Strong communications (written and verbal), customer skills, & interpersonal skills
Strong computer skills
Proficient with PC based teller software or willingness to learn
Be able to operate email
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.
Ability to communicate in writing and verbally.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting or moving is required up to 25 pounds.
Regular, predictable attendance is required.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone and printers, light traffic).
Ability to work in a confined area in some situations.
Ability to sit at a computer terminal for an extended period of time.
Standard office lighting.