Customer Service Representative Full-Time

Salary :

$20 - 26 hourly

Company : Mr. Rooter

Job Type : Full Time

Watsonville, Ca 95076

Number of Applicants

000+

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Job Description - Customer Service Representative Full-Time

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Mr. Rooter Plumbing is a fast-paced, locally owned service company proudly serving Santa Cruz and Monterey counties. We’re known for delivering 5-star customer service with a dependable, high-performing team. If you're reliable, organized, and enjoy helping people, we want to hear from you—especially if you're bilingual (English/Spanish preferred).

Job Summary

We’re hiring a Customer Service Representative (CSR) to be the first friendly voice customers hear when they call. This role includes answering phones, booking service appointments, dispatching technicians, and helping ensure every job runs smoothly. You’ll be essential to creating a positive experience from the first contact to the final follow-up.

Key Responsibilities

Answer and manage a high volume of incoming service calls

Schedule service appointments and confirm job details

Dispatch plumbing technicians and coordinate job flow

Communicate clearly and professionally in English (Spanish preferred)

Handle customer questions or concerns with patience and professionalism

Keep accurate records using scheduling software

Support office operations and other administrative needs

Qualifications

Must be reliable, punctual, and detail-oriented

Bilingual (English/Spanish) is a plus

1+ year of customer service or dispatch experience (service industry a plus)

Comfortable in a fast-paced, multitasking environment

Excellent phone and communication skills

Computer proficient; experience with scheduling or CRM systems is a bonus

Friendly and professional team player

Schedule

Full-Time: Monday through Friday

10:00 AM – 7:00 PM

No weekends or late nights

Compensation & Benefits

Hourly pay: $20 – $26, DOE (Depending on Experience)

Paid training and advancement opportunities

Paid time off and holidays

Health, dental, and vision insurance

Supportive and respectful team culture

Apply Today

Are you dependable, customer-focused, and ready to be part of a growing service team? Apply now through CareerPlug and bring your skills to Mr. Rooter Plumbing—bilingual candidates encouraged to apply!

Compensation: $20.00 - $26.00 per hour

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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Customer Service Representative Full-Time

Job Description - Customer Service Representative Full-Time

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