Customer Service Representative - Healthcare

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for Care Center Representatives to join our award-winning team.

Key Responsibilities

• Serve as the first point of contact for patients, caregivers, and healthcare professionals seeking information, assistance, or services.
• Demonstrate interpersonal communication skills, empathy, and a customer-centric approach to provide outstanding support and ensure a positive experience for callers.
• Provide crucial support in coordinating appointments, addressing inquiries, and facilitating communication between patients and the healthcare team.
• Answer incoming calls promptly and professionally.
• Provide information on home health services, scheduling, and general inquiries.
• Follow established call center protocols and quality standards.
• Escalate complex issues to appropriate personnel for resolution.
• Document calls within medical records.
• Code calls depending on the request and resolution provided.

Qualifications

• Must have a high school diploma or equivalent. Additional education or training is a plus.
• Proven experience in a call center or customer service role, highly preferable in healthcare.
• Proficiency in using call center software and computer applications.
• Excellent written and oral communication skills.
• Ability to multitask, prioritize, and work in a fast-paced environment. 

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!

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