We are desiring to recruit an analytical Customer Service Representative to join our passionate team at Paramount Staffing LLC in El Paso, TX.
Growing your career as a Full-Time Customer Service Representative is an awesome opportunity to develop indispensable skills.
If you are strong in decision-making, presentation and have the right initiative for the job, then apply for the position of Customer Service Representative at Paramount Staffing LLC today!
Looking for Call Center Representatives! We are currently hiring for a fulltime position in El Paso, TX. In this role, agents will be managing claims for large pharm company.
This position is onsite and pays a base of $15 / hour plus incentives!Our ideal candidate is someone who has strong customer service skills and loves to help customers! Please see the details below - we look forward to speaking with you!
Job Title: Call Center Agent
Start Date: May 27th
Pay Rate: $15/hour (Paid Weekly!) plus incentive pay
Schedule Availability: - Hours of Operations: Our call center is open from 8AM to 10PM, 7 days a week! Please see shift availability below:
- Must be flexible to work weekends.
- Training hours are Monday through Friday, 9:00 AM to 5:00 PM
Job Description/Responsibilities:- Manage pharmaceutical medical claims
- Follow-up on pending request for authorizations, referrals and scheduling.
- Work with customers to help answer questions regarding prescriptions
- Understanding and interpreting insurance explanation of benefits
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Maintain confidentiality of all customer and Company records, account numbers, or any other verbal or recorded transactions as required through compliance
Key Competencies: - Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent interpersonal, organization, presentation and communication skills
Requirements:- Minimum 1 year of Call Center experience
- Excellent customer service skills and ability to build relationships with customers
- Ability to remain calm and professional under pressure
- Good organizational and time management skills
- Must be computer literate and able to navigate on-line portals
- Ability to type 25 WPM
- High School diploma and background check required
#CORP #ZR
Benefits of working as a Customer Service Representative in El Paso, TX:
● Company offers great benefits
● Opportunities to grow
● Advantageous package
Salary :
No CV Required
How to get there?
Your email job alert is now active!