Customer Service Representative I

The Customer Service Representative will be successful by responding to incoming customer phone calls, emails, and processing orders in a timely manner, along with providing Parts research for customer calls.

ESSENTIAL FUNCTIONS

·         Provide Parts Lookup and customer service support for the call center.

·         Enter customer purchase orders into system, organize and electronically file all customer purchase orders.

·         Create Acknowledgement PDF file and distribute sales order acknowledgements to customers.

·         Enter Customer part number cross reference information into system.

·         Provide Support for Call Center and online parts store during operational hours (8:30-5PM EST) M-F (8-hour Shifts)

·         Receive and respond to incoming customer calls.

·         Process customer order request accurately, timely and professionally.

·         Assist customers with determining product routing that meets their delivery needs.

·         Complete all necessary administrative responsibilities including timely update of filing, faxing, updating of spreadsheets and logs as necessary.

·         Follow all NFI policies and procedures.

·         Responsible for Parts Lookup support (Training provided).

·         Miscellaneous responsibilities as assigned by the Customer Service Supervisor.

·         Specific to ARBOC:

·         Assist ARBOC’s Dealers and End users.

·         Enter inventory transfers, packing list to shipping/receiving, create invoices to NFI.

·         Help with Engineering drawings that are requested from NFI Engineering department.

·         Set up new part numbers, answer questions regarding new part numbers.

·         Assist with other requests regarding ARBOC’s parts and components that are used in the buses.

·         Other items not listed

Education

High School Diploma/GED

Experience/Knowledge

Minimum of 2 years Customer Service or Call Center experience required

Previous Automotive experience strongly preferred

Specific Job Skills

·          Data entry and accuracy essential

·          Strong interpersonal skills

·          Ability to read schematics and technical diagrams are beneficial

·         Collision experience preferred

Physical Activity/Requirements

Long periods of sitting

Moderate bending, stooping, standing, walking

Minimal lifting (up to 30 lbs)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability