Customer Service Representative II

Responsibilities:

• The CSR supports the service and installation departments.


• Answers telephone and directs calls to appropriate department. 


• Processing incoming and outgoing parts. 


• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. 


• Compares data entered with source documents to detect errors. 


• Processes purchase orders. 


• Take orders for residential install/service customers. 


• Assist in scheduling and dispatching. 


• Provides backup support for office staf

Skills/Education:

• High School Diploma or GED. 


• One to three years related experience or training; or equivalent combination of education and experience. 


• Mathematical, Reasoning, and Language skills are required. 


• Proficiency in Microsoft Office including Word and Excel.