CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)

Our Mission in Customer Service

To deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.

What You’ll Own

• Manage the full order lifecycle from PO to delivery
  • Enter orders accurately (pricing, lead times, item details)
  • Serve as the primary customer contact and resolve issues
  • Prepare quotes and freight estimates
  • Partner with sales and operations to drive outcomes
  • Maintain CRM updates and accurate customer records

Day in the Life

• Review priorities and incoming orders as assigned


• Process orders and coordinate internally


• Support customers and sales partners


• Work on quotes and problem resolution


• Follow-ups and system updates
  
  

What You Bring

• 5+ years of customer service experience
  • B2B experience, preferably at a manufacturing company
  • Strong organizational skills and attention to detail
  • Excellent communication and an ownership mindset


• Microsoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred)
  • Strong business references that speak to reliability, ownership, and performance

Benefits

• Competitive hourly pay
  • Performance-based growth
  • PTO, health, dental, and vision
  • 401(k) with company match
  • Overtime opportunities

Pay

$20–$25/hour (based on experience, performance & attitude)

Most candidates start in the $20–$23 range, with top performers advancing quickly into the upper end of the band

“Marco Company is an Equal Employment Opportunity (EEO) employer.”