Customer Service Representative III - Dynamic Team

**Visa sponsorship is not available for this position now or in the future.**

Hybrid once training is fully complete and the contingent has shown aptitude in their work. Hybrid schedule will be at the discretion of the manager.
Shift and hours: Mon-Fri 7-3:30 pm (some holidays are required)
Training schedule: Mon-Fri 7:30-4 pm

Description:
" Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips
" Assign error case code accordingly based on the outcome of the investigation
" Consider approval for shipping errors that require processing exceptions
" Interact with client s dealers daily by phone (outbound calls) and email
" This position makes outbound calls to client s dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.
" Communicate with carriers and outside suppliers to obtain tracking information
" Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day
" Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update
" Support team metrics while working in a high-volume/high-pace environment
" Provide cross functional support to warehouse operations teams

Requirements:
" Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)
" Customer Service experience with strong negotiation, communication and listening skills
" Experience demonstrating ability to work with many contacts to get information and results in a timely manner
" High level of attention to detail and accuracy
" Experience working within a team environment
" Experience skillfully handling difficult customer interactions
" Experience demonstrating strong organizational and planning skills
" EnProduct working in a fast-paced environment

Preferred:
" Ability to work overtime as workload requires
" Self-motivated individual with a personal drive to achieve
" Experience solving complex problems and critical thinking
" Knowledge of parts distribution and/or carrier OS&D
" Experience with Distribution Network System (DNS)
" Knowledge of client s internal client s Parts On The Internet