Customer Service Representative (Industrial)

**Company Overview:**

We are a dynamic company in the forging industry located on the southwest side of Chicago (Bedford Park IL - near Midway Airport), known for our commitment to quality and innovation. We have been around for over 90 years!

We are seeking a motivated individual to join our team as a Customer Service Representative who is looking to grow in their career with a company for the long run. If you have a background in forging or manufacturing, coupled with experience in marketing and sales, we want to hear from you.

**Job Responsibilities:**

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Serve as the primary point of contact for customers

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Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.

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Utilize your knowledge of forging processes to guide customers through product specifications and customization options.

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Collaborate with the sales and marketing teams to promote our products and services effectively.

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Proactively identify opportunities for upselling and cross-selling to maximize revenue.

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Keep abreast of industry trends and market conditions to provide relevant information to customers.

**Qualifications:**

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1-2 years of previous experience in customer service, specifically within the forging and/or manufacturing industry.

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Strong understanding of forging processes, materials, and product applications.

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Demonstrated experience in marketing and sales, with a track record of achieving targets.

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Excellent communication skills, both verbal and written.

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Ability to build and maintain strong relationships with customers and internal teams.

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Problem-solving skills and the ability to handle customer concerns with professionalism.

**Education and Experience:**

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Bachelor's degree in Business, Marketing, or a related field preferred.

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Proven experience in customer service, marketing, and sales roles, preferably within the forging industry.

**Benefits:**

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Competitive salary with performance-based incentives: $45K - $50K/yr.

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Comprehensive health and dental insurance.

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401(k) retirement plan with employer contribution.

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Paid time off.

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Professional development opportunities.

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Collaborative and inclusive work environment.

**How to Apply:**

If you are a passionate and experienced Customer Service Representative with a background in forging, marketing, and sales, we invite you to apply.

**Pay Details:**

$45,000.00 to $50,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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