Customer Service Representative - Innovative Company

AllSTEM Connections is looking for a Customer Service Representative to work remotely in the Jacksonville, Florida market. 3-month initial contract with possibility of extension or direct hire.

Responsibilities:
Answer phones from potential and existing customers; ask specific questions to determine need and then transfer to the appropriate dept.

Qualifications:

• Call center experience preferred.

• Bi-lingual in English and Spanish

• Basic knowledge of computer applications.

• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

• Availability to work a schedule that ends no later than 11 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.

Candidates are required to provide their own equipment for this role.
All Candidates must have:

• Internet Service (cannot connect via WIFI)

• Core i3 with 16GB of RAM

• Candidate must have a minimum of 25mbps upload and 25mbps download.

• Candidate must have a minimum of Windows 10 on computer.

• Must have modem connection - Must be hardwired to your computer via ethernet cable.

• Home computer, monitor and headset that will allow agent to answer calls.

• Must have USB headset that is Avaya compatible for incoming customer interactions. Allow required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

The Company is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
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AllSTEM Connections is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf