Customer Service Representative- Inside Sales

The Customer Service Representative – Inside Sales is responsible for supporting customer engagement, lead qualification, and account management activities that drive revenue growth. This role serves as a primary point of contact for both new and existing customers and works closely with field sales and operations teams to ensure a smooth and consistent customer experience.

The Customer Service Representative – Inside Sales will contribute to and support business operations through the following duties and responsibilities:

• Responds promptly to inbound inquiries and qualifies leads for potential fit 
• Conducts outbound calls and follow-up activities to nurture existing accounts and pursue new opportunities 
• Maintains accurate and complete records of all customer interactions in the CRM system 
• Assists customers with onboarding, training, and placing product orders 
• Collaborates with sales and operations teams to resolve customer issues quickly and effectively 
• Prepares quotes, processes orders, and provides product information as needed
   

Qualifications include:

• Familiarity with cabinet manufacturing 
• Clear and professional verbal and written communication skills 
• Experience with—or the ability to learn—Customer Relationship Management (CRM) systems and Microsoft Office tools (Outlook, Excel, Word) 
• Ability to manage multiple responsibilities, follow through on details, and stay organized in a dynamic environment 
• Team-oriented mindset with a positive, solution-focused approach