Customer Service Representative Italian Speakers in Malta

Job Title: Car Rental Reservations Agent

Department: Contact Centre
Languages: Italian + English

Location

Malta
Work Model: On-site

Start Date

2 February 2026

Working Schedule

• Monday to Sunday
• Rotational shifts between 08:00 – 19:00
• 8-hour shifts
• 5 working days per week (rotational days off)

Job Overview

We are hiring Italian & English-speaking Car Rental Reservations Agents to join a fast-paced contact centre environment in Malta. The role focuses on handling inbound customer reservations, providing accurate rental information, and supporting sales-related activities while delivering excellent customer service.

Key Responsibilities

• Handle inbound calls related to car rental reservations
• Assist customers with bookings, modifications, and inquiries
• Upsell additional services and products when appropriate
• Accurately update customer details in the system
• Meet quality, productivity, and sales targets
• Deliver professional customer service in Italian and English

Requirements

• Fluent Italian & English (spoken and written)
• Customer service or call centre experience is an advantage
• Sales-oriented mindset
• Good computer and system navigation skills
• Ability to work rotational shifts, including weekends
• Only local candidates based in Malta
• Willingness to attend face-to-face interviews

Salary & Benefits

Hourly Rate & Approx. Monthly Salary

• Month 1: €5.60/hour ~€970/month
• Month 2: €8.10/hour ~€1,400/month
• After Probation: €8.50/hour ~€1,470/month
• After 12 Months (performance-based): €8.75/hour ~€1,515/month
• After 18 Months (performance-based): €9.20/hour ~€1,595/month

Additional Benefits

• Performance Bonus: €2,000 per year
  
• Commission: Sales-based
  (Eligible 2 months after going live, post-training)
• Language Allowance: €85 per month

Recruitment Process

• Face-to-face interviews only
• Open to local candidates in Malta only