Customer Service Representative - Join a Leading Company

Eastridge Workforce Solutions is hiring a Customer Service Representative for a global company thatmanufactures, distributes, and sells paints, coatings, floor coverings, and related products. This opportunity offers an 8:30 a.m.–5 p.m. schedule. For immediate consideration, apply today.

Responsibilities

• Works closely with customers to determine their needs, answer their questions about products, and recommend the right solutions.
• This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.
• Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
• Ensure high levels of customers satisfaction through excellent service
• Build positive relationships with customers Intake, process, and verify customer orders to ensure they are completed and documented accurately
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Act as liaison between customer, sales representatives, and store staff
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Follow quality service standards and comply with procedures, rules and regulations Assist with moving and loading product
• Operate batch tinting equipment, as needed

Qualifications:

• High school diploma or equivalent; college degree preferred
• Previous customer service experience preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and customer service software/systems
• Ability to remain calm and professional under pressure
• Flexibility to work evenings, weekends, and holidays as needed

Benefits: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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