Customer Service Representative - Join a Leading Company

Eastridge Workforce Solutions is a leading provider of workforce management solutions, dedicated to connecting skilled professionals with rewarding opportunities. Eastridge Workforce Solutions is looking to hire a Customer Service Representative to join our client's team in Carlsbad, CA. First shift: Monday through Friday, 7:30am to 4:00pm. The ideal candidate will be an individual should have customer service and production experience or similar skills indicating their ability to conduct these activities efficiently. For immediate consideration, apply today.

Essential Duties and Responsibilities include the following:.

As the first point of contact for customers via phone, email, or chat, your primary responsibility will be to provide exceptional service by addressing inquiries, resolving issues, and furnishing comprehensive product/service information. This entails:

• Answering Inquiries: Promptly and accurately responding to customer queries regarding our products. Investigating and resolving customer issues or complaints in a timely and efficient manner, striving to achieve satisfactory outcomes.
• Offering detailed explanations and guidance to customers on product features, specifications, usage instructions, and troubleshooting procedures.
• Problem-Solving: Employing critical thinking and problem-solving skills to identify the root causes of customer concerns and devise effective solutions to meet their needs.
• Effective Communication: Communicating clearly and professionally with customers, utilizing active listening skills to understand their needs and concerns before providing appropriate assistance
• Documentation: accurately documenting customer interactions, including inquiries, issues, resolutions, and any follow-up actions taken, to maintain comprehensive records and facilitate future reference.
• Adherence to Policies: Ensuring compliance with company policies and procedures while addressing customer inquiries and resolving issues, maintaining consistency and integrity in service delivery.
• Complete all batch data records completely, according to Quality Systems standards as required.
• Will work with temporary employees.
• Must be able to train temporary employees on techniques and processes, communicate clear instructions, oversee their work, and verify that the work has been completed to specification. Collaborating closely with the team and aiding wherever necessary.
• Clean the warehouse and offices according to the housekeeping SOP.
• Keep the warehouse and production area neat and organized in order to maximize efficiency.
• Receive customer purchase orders (P.O.), enter sales orders (S.O.), print pick lists, print pack lists and invoices, and enter shipping information into
• UPS, and print UPS labels.

Qualifications:

• A basic understanding of computer usage is required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 5–10 years of experience.
• High school graduate is a minimum. A college degree or currently attending college with some related experience would be a plus. Medical device manufacturing/GMP experience is helpful, but not required.
• Ability to speak, read and write in English. Basic understanding of Spanish is a plus.
• Microsoft Office applications and basic QuickBooks.

Benefits: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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