We are eager to add a remarkable Customer Service Representative - Manufacturing to join our talented team at TPI Staffing, Inc in Houston, TX.
Growing your career as a Full-Time Customer Service Representative - Manufacturing is an awesome opportunity to develop beneficial skills.
If you are strong in project management, people management and have the right commitment for the job, then apply for the position of Customer Service Representative - Manufacturing at TPI Staffing, Inc today!
Customer Experience Service Representative
Salary: $60K - $65K annually
The incumbent will primarily be responsible for all aspects of customer support including answering incoming phone calls, providing quotations, placing orders, checking stock status of orders and providing technical product information. They will also use problem solving skills to resolve customer issues. This opening is an in-office position where remote work may be required occasionally. The position is a typical 40 hour work week, however overtime may be required occasionally.
Responsibilities:
- Answer phones and provide feedback on product recommendations, stocking levels, order status, order tracking, etc.
- Issue quotations and process customer orders for multiple product lines.
- Provide alternative products/solutions for out-of-stock items or long lead-time items.
- Provide technical assistance to customers and team members.
- Attention to detail; error rate less than 1% required.
- 24-hour turnaround time for order entry into ERP system as well as returning customer voice mails and emails.
- Proactively contact customers with order status updates.
- Participate in Continuous Improvement activities.
Education & Experience:
- 5+ years’ experience in a manufacturing Customer Service environment.
- Some college a plus; technical/engineering degree preferred.
- Strong computer skills and a good working knowledge of MS Office and an ERP system.
- Must have technical experience, preferably in valves or similar products.
- Ability to use problem solving skills to identify and resolve customer-related issues.
Knowledge & Skills:
- Excellent verbal and written communication skills.
- Customer focused.
- Self-starter; able to work autonomously and in a team environment.
- Excellent attention to detail.
- Ability to understand and eventually teach technical concepts in an understandable way.
- Strong willingness to assist other team members with customer-related issues.
- Demonstrated ability to multi-task.
- Advanced organizational and conflict resolution skills.
Benefits of working as a Customer Service Representative - Manufacturing in Houston, TX:
● Learning opportunities
● Continuous Learning Opportunities
● Leading Industry Pay
Salary :
No CV Required
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