Customer Service Representative / Media Support

Customer Service Duties:

• Respond promptly and professionally to customer inquiries via phone and email.
• Address and resolve customer concerns, ensuring a positive experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and address recurring issues.
• Provide product information and support to customers as needed.

Media Support Duties:

• Capture high-quality photos and videos for promotional materials, social media, and events.
• Edit and enhance media content to ensure it aligns with brand standards.
• Assist in the creation of engaging social media posts and marketing materials.
• Collaborate with the marketing team to develop and execute media strategies.
• Stay updated on media trends and techniques to improve content quality.

M*CARBO is an Equal Opportunity Employer and complies with all federal and state laws. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other legally protected status. Applicants from all backgrounds are encouraged to apply.