Customer Service Representative ON CALL - Providence

As an ON-CALL Customer Service Representative, you will be responsible for supporting the mission of a government program located in your state. The Customer Service Representative works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.

This is not a regular Full Time or regular Part-Time position; it is a casual ON-CALL position.

• ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
• All efforts are made to notify ON-CALL personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the same day they are needed. Interested candidates must meet this availability.
• In this position, hours are not guaranteed, and employees are on an “as needed” basis, so a steady income stream cannot be guaranteed.
• The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

This position requires the ability to pass a government clearance and drug test. All required job training will be provided for qualified candidates.

Primary Responsibilities:

• Complete biometrics registration for applicants seeking legal immigration to the United States.


• Check-in approved applicants and visitors to the ASC; provide interior and exterior crowd control; and assist with enforcing ASC rules and policies.


• Deliver outstanding front-line customer service on behalf of HeiTech Services, our partner Amentum and on behalf of the United States Government.

Skills and Abilities Required:

• Must be able to obtain and maintain a government-issued suitability clearance.


• Must be able to speak and write in English.


• Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks.


• Ability to hold and grasp applicant's hands to obtain quality fingerprints.


• Ability to work in a high-paced environment with the public.


• Ability to type and use basic computer skills.


• Successful completion of the biometrics training and become certified within sixty days

Minimum Education and Experience Required:

• High School Diploma or equivalent.


• No experience is needed as all required job training will be provided.


• Demonstrated experience in customer service.

Desired Skills:

• Ability to speak a foreign language

HeiTech
Services is an Equal Opportunity Employer and does not discriminate on the
basis of race, color, religion, national origin, sex, age, disability, or
veteran status.