Customer Service Representative (On-Site)

Job description:

About Dynamic Transit Co.

Dynamic Transit Co. is a family-owned transportation company operating since 1987. We specialize in truckload, refrigerated, hazardous materials, and high-value freight transportation across the lower 48 states. Our primary freight lanes include the Pacific Northwest, Mountain States, Southwest, Greater Midwest, and Northeast. With over 300 power units and 600 trailers, our modern fleet includes Peterbilt tractors with Cummins engines and Great Dane trailers, equipped with advanced satellite tracking and temperature monitoring technology.

The Customer Service Representative is responsible for providing exceptional customer service for all internal and external customers by using comprehensive, in-depth knowledge of company customers and processes.  A CSR must thrive with problem-solving in a fast-paced environment.

Responsibilities:

• Is primary contact and communicates via phone, email and through customer portals.


• Received and enters orders, Sets appointment times with shippers and receivers in accordance to what the load planners ask for.


• Provides timely feedback to the company regarding service failures or customer concerns.


• Operate with efficiency internally within all operations team members – including within the load planners, dispatching, driver workforce, and driver management teams – to ensure all loads are picked up and delivered on time, all loads are properly secured and compliant with DOT regulations and the equipment matches the shipper requirements


• Manage problems as they arise to ensure on-time service.


• Utilize the transportation management system (TMS) Mcleod Loadmaster and Powerbroker to keep accurate freight movements and load information.


• Day-time schedule

Requirements:

• Efficient with scheduling and coordinating skills.  


• Problem Solving/Analysis


• Time Management


• Able to Multi Task


• Proficient in written and verbal English language

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Work Location: In person