Customer Service Representative - Parts

Description

Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration. We are a Michigan-based company that buys, sells, and refurbishes medical imaging systems worldwide. We also stand by these products with replacement parts and field service, and fill interim needs with mobile imaging systems. Right now, we are accepting application for the role of Customer Service Representative - Parts, working in our Holt, Michigan facility.

Role Mission:

Customer Service Representative to join our Parts Sales team and become an integral part of growing the parts business. This CSR will work synergistically with the team to serve our customers. Speed, accuracy and creativity are essential to developing a loyal customer base.

General Job Description:

Handle all aspects of customer communication, follow-up and sales transactions for medical imaging parts requests and to grow the parts business.

Requirements

Outcomes:

• Transact in a high-pace, high-trust environment with individual and team goals.
• Leverage our custom tools in Salesforce, and Microsoft Outlook.
• Develop and maintain customer relationships by providing fast, thorough quotes while anticipating their needs.
• Independently and strategically manage incoming part requests, quoting, sourcing, purchasing and follow up.
• Partner with shipping and service departments to manage turn-key options for parts sales, shipping and installation.
• Provide an extraordinary customer experience.
• Develop strong team relationships within the Parts Team and as a Block Imaging Team Member.

Essential Functions:

• Receive and manage parts requests calls from customers
• Locate parts from inventory or outside sources
• Negotiate parts costs with Suppliers
• Creation of parts quotes for customers
• Develop creative solutions to resolve problems
• Initiate follow up calls to ensure customer satisfaction and develop relationships
• Working respectfully, cooperatively, and professionally with others in the best interest of the company
• Proactive activities that lead to growing relationships and the parts business overall
• Handling any other duties as assigned

Role Competencies:

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner
• Solve problems using initiative and critical thinking skills
• Ability to work on concurrent projects and ensure timelines are met
• Capable of building positive working relationships with team members, customers and vendors
• Ability to be flexible and resolve situations with confidence and mature leadership 
• Team player who will foster communication among teams and share success

Cultural Fit:

Someone who exhibits a highly relational, others-focused personality. A desire to serve the team, the organization, and our customers.  Exhibits the Block Core Values of Integrity, Honor, Growth and Together.

Qualifications:

Education: Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred. 

Skills Requirements:

• Sales Skills: Ability to persuasively sell products, services, and ideas
• Personal Skills: Ability to be assertive and make decisions
• Smart Phone required
• Computer Skills: Proficient in Excel, Word, Outlook, keyboarding, and the internet, is preferred.
• Organizational: Ability to organize and file both paper and electronic documents 
• Communication Skills: interpersonal, negotiation, telephone, writing, and listening
• Analytical skills with the ability to evaluate need, identify options, and negotiate price 
• Ability to work independently and make business related decisions
• Problem Solving
• Maintaining confidentiality

Minimum Physical Expectations:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.
• Sitting or standing for long periods of time
• Physical activity that requires keyboarding, typing and reading on a computer, sitting, phone work and filing.
• Talking on the telephone and in person.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 50 lbs.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.