Customer Service Representative - Parts

Create a positive customer experience with exceptional communication skills and follow-up via telephone, email, etc.

Identify customer needs, and help them select the correct parts for their eqpt

Provide advice and guidance on parts compatibility and function

Issue quotes as necessary, follow-up on quotes, etc.

Become proficient with business systems and tools such as ERP, drawing viewers, databases, UPS world ship, printers, scanners, etc.

Process customer purchase orders, and be diligent with promise dates

Coordinate and communicate cross-functionally as needed with Purchasing, Planning, Manufacturing, Engineering and Shipping.

Work closely with field service technicians and dealer reps to ensure that they have the needed parts for scheduled customer visits.

Make proactive parts sale contact with customers and dealers.

Other duties as assigned by MGMT.

Proficient with Office Suite.

Proper Phone Etiquette

Proficient in ERP system preferred.

Good communications systems a must.

Good organizational skills.

Medical

Dental

Vision

401K / 401K Match

Life Insurance

EAP

Paid Time Off