Customer Service Representative - Patient Registration

Patient Access/Registration Customer Service Representative  – Emergency Department 

 On-Site – Wilson, NC| Wilson Medical Center 
Schedule: Wed 7am–1pm | Thurs–Sat 7am-7pm 

Are you passionate about helping people during critical moments while building a career in healthcare customer service? 

Join R1 as a Patient Access/Registration Representative where you’ll be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. 

This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success. 

 What You’ll Do: 

• Provide exceptional customer service to patients and families during check-in 

• Provide fast and accurate patient registration in a high-volume environment 

• Support timely access to care by minimizing delays in registration 

• Maintain data accuracy and compliance for billing and legal standards 

• Verify and enter insurance information, demographics, and medical data, collect co-pays and provide cost estimates when applicable 

• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow 

What We’re Looking For: 

• Exceptional customer service experience, communication and interpersonal skills 

• Strong composure and professionalism in a fast-paced environment 

• Ability to multitask and prioritize quickly with high attention to detail 

• Comfortable with shifting priorities based on patient needs 

• Experience with patient access, medical registration, insurance verification, or front desk is a plus 

 What You’ll Gain: 

• Experience in healthcare administration & patient access 

• Exposure to revenue cycle, insurance processes, and hospital operations 

• Opportunity for growth within R1 

• A team environment focused on innovation, collaboration, and patient experience 

• Meaningful work supporting patients during urgent and emotional moments