Customer Service Representative - Physician Business Services - Days

Receives customers over the phone and in person to discuss their bills and any problems they may have with billing. May provide financial counseling to the patient as well as discuss insurance details if available.

• Responds to patient's financial inquiries.
  
  
  
  • Investigates and answers patient inquiries within 24 hours.
  
  
  • Completes paperwork to take corrective action on discrepancies.
  
  
  • Updates patient accounts prior to statements being sent.
  
  
  • Documents all account activity daily.
  
  


• Provides financial counseling for the patient.
  
  
  
  • Explains bills to patients while collecting payments or establishing financial arrangements.
  
  
  • Maintains knowledge of available financing alternatives.
  
  
  • Gathers account information and forwards to collection agency.
  
  
  • Communicates with collection agency regarding account status.
  
  
  • Works aged balance reports to collect on old accounts receivable
  
  

Education:

• High School or GED

Experience:

• 1 year in Patient and insurance billing, collections, or customer service 

Skills:

• Oral and written communication skills


• Customer relations skills