Customer Service Representative - Porter Corp

Essential Duties and Responsibilities

1. Serve as the primary internal contact for our Dealers – working with them through calls and emails to manage the quote and order process and helping provide solutions to meet our customer’s needs.


2. Act as the liaison between our Dealer network and the company, supporting the Dealers sales needs, addressing any issues or questions, and providing timely solutions.


3. Support quoting activities by gathering and reviewing necessary information, manage the quote process, and ensure accuracy and completeness of information when quotes transfer to orders.


4. Support companies’ ability to monitor/track sales pipeline through daily implementation of Hubspot-CRM and Quest activities.


5. Follow up with Dealers on outstanding quotes, provide necessary support, and address end customer concerns to help convert quotes to orders.

Education and/or Experience

1. Must possess a high school diploma. Bachelors degree is preferred, but not required.

Travel

This position requires minimal to no travel

Computer Skills

1. Demonstrated proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Power BI and Outlook).


2. Demonstrated proficiency using EPICOR ERP, Hubspot-CRM, Quest, or similar systems, preferred.

Other Skills

1. Ability to effectively communicate and be an active listener.


2. Resourcefulness and creative problem-solving skills.


3. The ability to work well with others.


4. Time management

PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.