Customer Service Representative- Pressure Protection

• Timekeeping for the ControlWorx Team that work at ExxonMobil complex. This requires daily reconciliation into the Tracks Exxon system. 


• Obtaining time approvals and material requisitions.


• Receive phone calls, faxes and emails from external & internal Exxon customers which must be handled on a timely basis.  Most of the time the work load will be considered as ‘heavy’.


• Information handled will include RFQ’s, Processing Day to Day Repair Work, Expediting Repair Work through shops and provide customer updates per their requirements, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.


• Manage day to day repair activities with support such as purchasing parts or coordinating services.


• Facilitate customer repair requirements in a clear and precise manner.


• Ensure that Inside efforts are aligned with the production shop.


• Support John H Carter accounting department with problem invoices, returns and general customer account information.


• Work closely with and support the JHC services principals when required to do so.


• Attend required and preferred training.


• Source Repair Services, Product and Product information for customers.


• Support CWX colleagues at all times, and especially when overload situations arise.


• Accurately complete quotes, order entry and purchase orders.


• Attend Turnaround meetings for large outages


• Backup and support inside sales


• Reduce AR past due amounts


• Ensure timely invoicing and reduce backlog/SNI amounts

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to [email protected].