Job Description - Customer Service Representative - Print Center
Overview
Under the direction of the Canon Site Manager, the Customer Service Representative (CSR) serves as the primary contact for customers and outside vendors to ensure projects are produced within client’s time and budget constraints. The CSR is also responsible for day-to-day job intake, work order creation, data entry, record keeping, Estimating, and providing high-level customer service.
Responsibilities
Maintain a professional appearance and demeanor that reflects CBPS and the client’s commitment to quality, continuous improvement and respect for individuals
Coordinate and attend customer facing design and production meetings to provide printing best practice that supports time and cost saving efficiencies
Receive all Print Center requests via phone, email, or walk-ins
Identify missing or problematic components and communicate them to the customer and/or Print Production Manager
Accurately and timely entry into the Production Management System that consists of adding new customers and vendors, creating estimates, new work orders, job scheduling, job updates, issue resolution tracking, invoicing, job closing
Track and enter costs associated with each job estimate to facilitate accurate department billing
Communicate effectively with the Site Manager by informing and providing updates regularly to guarantee that overall production and customer objectives are met
Complete all required volume quality control tracking logs
Receive all questions and concerns and provide updates and solutions to customers
Send and obtain proof approvals
Complete and maintain all required paperwork, records, and documents
Create proofs and lithographic offset plates
Follow all required safety procedures
Qualifications
High school diploma or GED with experience or vocational/technical certification
Minimum 5 years of print and mailing industry experience
Excellent verbal and written communication and telephone and interpersonal skills
Working knowledge of the Macintosh, PC and Windows operating systems
Intermediate knowledge of the following:
Prepress, preflight, and workflow industry standards
Offset press and digital printing
Bindery and press specification (drill allowance, margins, bleeds etc.)
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