Customer Service Representative / Project Coordinator

Job Title: Customer Service Representative / Project Coordinator
Primary Location: Austin TX
Position Type: Contract to hire

Overview

TalentFish is casting a line for a Customer Service Rep/Project Coordinator. This is a 3 month contract to hire role in Austin TX. We are seeking a highly organized and customer-focused Customer Service Representative / Project Coordinator to serve as the central point of communication between customers, sales, artwork, and manufacturing partners. This role is responsible for ensuring projects move smoothly from kickoff through completion while providing exceptional customer support and maintaining critical deadlines. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where managing multiple projects and stakeholders is essential.
The successful candidate will be the "hub of the wheel," ensuring customers receive timely communication, artwork approvals are completed efficiently, co-op documentation is properly managed, and projects progress smoothly from kickoff to completion.

What You Bring to the Role. (Ideal Experience)

• Previous experience in customer service, project coordination, account support, or administrative/clerical roles.

• Strong verbal and written communication skills.

• Excellent organizational and multitasking abilities.

• Ability to manage multiple projects and deadlines simultaneously.

• Detail-oriented with strong follow-through.

• Comfortable interacting with customers, internal departments, and external partners.

• Proficiency with Microsoft Office and standard business software applications.

Preferred Qualifications

• Experience working with artwork approvals, proofing processes, or promotional products.

• Familiarity with cooperative advertising (co-op) programs and documentation.

• Experience supporting sales teams and customer success initiatives.

What You'll Do. (Skills Used in this Position)

• Serve as the primary point of contact for customers throughout the project lifecycle.

• Conduct customer kickoff calls to gather project requirements, expectations, and timelines.

• Communicate customer requirements clearly to internal teams, including Sales and Art Departments.

• Coordinate with the Art team to ensure proofs are completed accurately and on schedule.

• Distribute proofs to customers and track approvals.

• Monitor project timelines and ensure all deliverables are received and completed on time.

• Act as the communication hub between customers, sales representatives, artwork teams, and manufacturing partners.

• Manage cooperative advertising (co-op) submissions and documentation.

• Coordinate with manufacturers to secure co-op funding and reimbursement opportunities.

• Ensure all co-op documentation is completed accurately and submitted within required deadlines.

• Follow up with customers and internal teams to resolve issues and keep projects moving forward.

• Maintain accurate project records and customer communications.

Compensation Information
The expected salary range for this position is $28-30/hr depending on experience and qualifications. This role also qualifies comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.

This role requires authorization to work in the U.S. without current or future visa sponsorship.

All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.
At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!