Customer Service Representative P/T

We are accepting applications for customer service representatives to manage customer
queries and complaints. You will also be asked to process orders,
modifications, and escalate complaints across a number of communication
channels.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  
• Responding promptly to customer inquiries.
  
• Communicating with customers through various channels.
  
• Acknowledging and resolving customer complaints.
  
• Knowing our products inside and out so that you can answer questions.
  
• Processing orders, forms, applications, and requests.
  
• Keeping records of customer interactions, transactions, comments, and complaints.
  
• Communicating and coordinating with colleagues as necessary.
  
• Providing feedback on the efficiency of the customer service process.
  
• Managing a team of junior customer service representatives.
  
• Ensure customer satisfaction and provide professional customer support.
  

Requirements

Other:

• Must have current COVID test/or vaccination
  
• Background check