Customer Service Representative- Qualifications

Procare Home Medical is currently seeking strong team players with excellent customer service and organization skills to join our exceptional team at our Anchorage office. Our staff enjoy working with people, take pride in giving outstanding customer service, and representing Procare as a customer service agent to initiate and process Home Medical equipment and supply orders.  

As a member of our team, you will have the opportunity to help members of our community receive the equipment and supplies they need. You will work in coordination with physicians, payer sources, and other Procare departments to ensure our customers’ needs are met at the highest level of care.  Compensation is based on experience, starting $18.00 - $22.00 per hour. Our employees also have access to a comprehensive benefits package which includes medical/dental/vision insurance, life insurance, paid holidays, and paid time off.

If you have experience in the following areas, you should consider applying!

• Insurance verification


• Prior Authorization


• Billing experience - Medicare, Medicaid, or Managed Care


• Medical Office


• Healthcare background

Position Qualifications:

• High School diploma or equivalent (Required)


• Excellent phone and customer service skills (Required)


• Strong Communication skills (Required)


• Two years of HME/DME experience and knowledge of medical terminology. (Preferred)


• Previous data entry experience (Preferred)


• Type at least 45 wpm on computer keyboard. (Required)


• 10 key by touch (Preferred)

Come join us at this exciting time as we move forward in our growth!

This position is not a remote or work from home position. This position is required to be present in the office.

Procare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Procare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procare expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Procare’s employees to perform their job duties may result in discipline up to and including discharge.