Customer Service Representative { REMOTE }

• Interacts with proper internal departments to gather the necessary information to resolve issues
  
• Answer and process incoming calls, e -mails, and correspondence in a professional and timely manner.
  
• Address customer needs and requests with a positive and can -do attitude.
  
• Develops knowledge of product line, price, delivery time, and similar data as required
  
• Enters orders into LOS with a focus on accuracy and compliance with internal procedures and requirements.
  
• Works independently in a multi -department office environment
  
• Advise sales representatives & brokers of customer order fulfillment issues and recommended resolution.
  

Requirements

• Strong attention to detail and excellent multi -tasking abilities
  
• Prefer proficiency in Microsoft Access & EDI.
  
• Very strong communication skills, with the ability to respond calmly and professionally to customers and vendors.
  
• Good problem -solving abilities and uses critical thinking skills to analyze and resolve problems in an efficient and productive manner.
  
• Dependable team player and works well under pressure.
  
• Proficient in Microsoft Word, Excel, Outlook, 10 Key entries.
  

• 1 to 2 years of experience in customer service, sales, or related field
  

• High School graduate, Associate Degree
  
• Combination of experience and education will be considered
  

• Sitting at a computer 
  
• Use of frequent fingers
  
• Clear vision