Customer Service Representative - Remote in Mountain OR Pacific Time Zone

If you are located within Mountain OR Pacific Time Zone, you will have the flexibility to telecommute *** (work from home) as you take on some tough challenges.**

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time. Employees are required to work our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 8 weeks of paid training. The hours during training will be 8:00am to 4:30pm PST (9:00am-5:30pm MST), Monday - Friday. Training will be conducted virtually from your home.

There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e., profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Call members to schedule in home visits with a Physician or a Nurse Practitioner

Answer inbound calls from members and assist them with their inquiries

Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Hear directly from our business leaders to find out more about our Housecalls Customer Service roles and the impact you can make for our members: https://uhg.hr/HouseCalls3/5/21

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience

Must 18 years or older

1+ years of work experience

Experience with Microsoft Word (create/edit/save/send documents)

Experience with Microsoft Excel (create/edit/save/send spreadsheets)

Experience with Microsoft Outlook (create/edit/save/send correspondence)

Ability to maintain confidentiality and adhere to HIPAA requirements

Ability to work our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications:

Experience working in the health care industry

Experience working with Medicaid or Medicare

Experience working in a customer retention focused role

Telecommuting Requirements:

Reside within Mountain OR Pacific Time Zone

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company sensitive documents secure (if applicable)

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Must be able to connect directly into internet – via hard wire (either directly to modem or router)

Soft Skills:

Ability to type and talk at the same time while navigating through multiple screens

Experience working in a metric-driven work environment

Experience using an auto dialer system

California, Colorado, Nevada or Washington Residents Only: The hourly range for California / Colorado / Nevada / Washington residents is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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