Customer Service Representative - Rewarding Work

Essential Duties and Responsibilities

• Provide Excellent, Professional and Timely Customer Service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes
• Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers
• Provide Clerical Support to daily operations- Including, but not limited to answering the Telephone/ Emails, Photocopying, Printing, Faxing, Filing, Record Maintenance
• Assist with Data Entry for Delivery Order, Schedule, Rate and Availability information
• Collect, Safekeep, and Help Upkeep all Relevant Customer data
• Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment
• Assist Customers in Tracking and Tracing their freight, when needed
• Notify customers of Freight Availability, Capacity, and other Important Information.
• Will need to maintain knowledge of company services
• Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time
• Adhere to company policies and procedures

Requirements

• Strong understanding of all MS Office Programs and Freight operating systems
• Relevant customer service experience can include transportation, freight brokerage, moving companies, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service
• High School diploma or equivalent
• Excellent verbal and written communication skills
• Bilingual in Spanish preferred
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations
• Type 30+ WPM preferred