We are hiring an ambitious customer service representative to join our high calibre team at Coastal Nanny and Staffing Agency in New York, NY.
Growing your career as a Full-Time customer service representative is an unparalleled opportunity to develop critical skills.
If you are strong in problem-solving, teamwork and have the right experience for the job, then apply for the position of customer service representative at Coastal Nanny and Staffing Agency today!
Salary: $19.50-$23 hourly
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support
remote work
Benefits of working as a customer service representative in New York, NY:
● Learning opportunities
● Company offers career progression opportunities
● Generous Compensation