Customer Service Representative / Secretary

Salary :

$17 - 19 hourly

Company : Adams Auto Glass

Job Type : Full Time

Gilbert , Az 85295

Job Description - Customer Service Representative / Secretary

Benefits:

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, set up claims, set up appointments, make invoices, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, works fast and efficient, good communication skills on the phone, computer savvy, responsible, hardworking and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide scheduling appointments

Set up any glass claims that is needed

Use best practices in customer service techniques to develop rapport and build relationships with customers

Order parts that are needed for the job

Help Bill out invoices on completed jobs

Must be able to talk to people on the phone, text and emails

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $17.00 - $19.00 per hour

Original job Customer Service Representative / Secretary posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Representative / Secretary

Job Description - Customer Service Representative / Secretary

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