Customer Service Representative - Single Billing Office

1. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. 
2. Receive incoming calls from patients/ insurance companies / attorneys and provide accurate satisfactory answers to their queries and concerns with a friendly, professional manner.
3. Will assist walk-in patients with their queries and concerns and resolve in a timely manner.
4. Responsible for resolving the problem or concern in a timely manner.
5.  CSR’s work in a fast-paced environment and multitask on a variety of items.  They must possess analytical skills.  They will use a multitude of communication and resolution methods, up to and including phone, e-mail, internet and regular mail. 
6. CSR’s must be able to explain payor items such as interpretation of payment remittances, professional charge processing and in and out of network benefits. 
7. Responsible for processing incoming credit card payments.
8. Provide feedback to Management regarding any issues that are widespread so they can be resolved quickly.
9. CSR’s will adhere to all Corporate Compliance and HIPAA standards.
10. Assists with any duties assigned by Management.

Work Schedule: 80 Hours bi-weekly

Qualifications /Training:

• Knowledge of Medical terminology preferred
• Computer knowledge preferred
• Strong communication skills, both written and verbal preferred

Licenses/Certifications/Registrations/Education:

• Minimum of a High School Diploma or Equivalent (GED) from an accredited school required