Customer Service Representative - St. John's Wood

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles in order to realize that success. 

The Company’s guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary for the growth and long-term success of the Company and its employees. Employees must be willing to make a commitment to these same principles, without compromise.

We expect every employee to:

1. Conduct any and all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy 

2. Ensure adherence to all company policies and procedures

Summary 

Assist in the overall management of an apartment community. Showing apartments with the ultimate goal of securing a lease. Provide productive and ongoing contributions toward maintaining occupancy and customer satisfaction at a premium level. Completion of leasing paperwork.

Responsibilities 

1. Answer all service lines.
2. Obtain calls from answering service periodically throughout the day.
3. Record and assign work orders and other assignments to employees with the proper HazCom, Environmental, and Work Practice Training required for the task
4. Process invoices to bill residents for service calls 
5. Collect call sheets from service technicians daily
6. File service requests
7. Report service call breakdown weekly
8. Report backlog of service calls and any major problems to Service Supervisor daily
9. Maintain control of service inventory
10. Pull parts as needed from warehouse. 
11. Record all items removed from the warehouse by entering into computer system (daily basis): Parts used by Service Technicians, all issues and transfers from warehouse stock or truck stock, and stock items as documented on call sheets
12. Submit restocking report weekly and track parts on order
13. Ensure keys are signed out, signed back in, and locked up at closing
14. Send weekly timesheets and leave of absences to the Property Manager at the close of each work week.
15. Monitor and report service employees’ work hours to Service Supervisor if overtime becomes a possibility.
16. Prepare Overtime Report (GSC Form 924) for the Service Supervisor’s completion.
17. Keep shop and office area clean.
18. Make sure that offices and warehouses are locked at the end of each workday.
19. Keep Corporate Office updated on any vehicle-driver changes. 
20. Reviewing, understanding and complying with the Operations and Maintenance (O&M) Plans for Lead-Containing Coatings and for Asbestos Containing Materials, Lead and Asbestos Work Practice Manuals, and the Hazard Communication (HazCom) Program.
21. Fulfilling training and other requirements as dictated by this job description and the environmental training requirements noted in the following section, all in accordance with the plans, programs and manuals cited in #20 above.
22. Assign work practices as outlined in the O&M Plans and Work Practice Manuals as applicable. 
23. Other duties as assigned.

Education: High School Diploma or equivalent.

Experience: One year of general office work in a computerized environment to include experience in the following areas: customer service and multi-line telephone system. Warehouse inventory experience preferred.

Other preferred qualifications

1. Skills:

     a. Ongoing skills necessary to perform job description items

     b. Positive Interpersonal Skills

     c. Problem Solving Skills:

          1. Analyzing

          2. Recognizing boundaries

          3. Being courteous

          4. Recognizing options/flexibility

          5. Following up to closure

          6. Exercising good judgment

          7. Working calmly under pressure

          8. Computer knowledge – Microsoft Word/Excel

2. Personal Qualities:

    a. People-oriented

    b. Enjoyment in working with people

    c. Openness to learning and change

    d. Integrity

    e. Positive attitude

    f. Motivation

    g. Initiative 

     h. Responsible

3. Must have command of English language.

4. Must consent to work with regulated chemicals and/or materials and/or substances.

GSC Cares about your health and wellbeing and provides the following benefits:

• Health, Dental, and Vision Coverage
• 401(k) Retirement Savings Plans
• 25% Employee Rental Discount at any GSC property
• Paid Holidays, Paid Sick and Paid Vacation
• Health Savings Account with Match
• Maternity Leave
• Employee and Dependent Care Assistance Programs
• Short and Long-Term Disability Insurance
• Life, Critical Illness, Accident, and Cancer Insurance Plans
• Pet Insurance
• Identity Theft Protection
• Legal Resources

A valid driver's license and proof of insurance required, along with a passing criminal background check and pre-employment drug testing.

GSC is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.