Customer Service Representative - Start Immediately

Training Times: 8:30am until 5:00pm
Shifts: Agents need flexibility in hours as this team is M-F 9:00am – 7:00pm and Saturday 9:00am – 5:30pm. Agents will have a rotating Saturday.
Training: Virtual
Assignment Length: Temp to Hire after 90 days (based on Performance and Attendance). Cannot have any days off during training and throughout 90 days.

MAJOR DUTIES AND RESPONSIBILITIES
The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Client Retail revenues and enhance the overall customer experience.
Compensate 8 hours for pick up and computer setup CSR initiates the escalation process for unresolved customer problems. CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LUX Retail revenues and enhance the overall customer experience.
CSR initiates the escalation process for unresolved customer problems.

MAJOR DUTIES

Assists customers telephonically and non-telephonically with service and support issues.
Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Client expectations.
Uses courteous and professional language.
Works effectively in a team environment.
Creates a win-win resolution to problems.

BASIC QUALIFICATIONS
Preferred High School or equivalent.
HS Diploma not required for this role, as long as they have relevant work experience.
Ability to demonstrate and perform basic math CS orientation Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers