Customer Service Representative Supervisor

Position Overview:

• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.
• Reliable, self-starter. Has the ability to multi-task and prioritize.
• Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
• Works well with all team members and ensures that your actions support the hospital, the doctors, and the practice philosophy.
• Oversees management and scheduling of the CCS team 
• Schedules and leads monthly department meetings
• Conducts timely performance evaluations bi-annually 
• Oversees inventory and purchasing of office supplies 
• Maintains effective employee-management communications; Periodically reviews front desk operations for efficiency and accuracy.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides direct on the job training
• Mediates interpersonal problems and addresses concerns
• Manages client issues/complaints with the support of the Hospital Operations Manager 

Our team is made up of a team of specialists, highly trained veterinarians, numerous veterinary technicians, and assistants, as well as administrative staff.

At VSB, our exceptional specialists and highly trained veterinary staff are experts in their given fields and are committed to achieving the best outcome possible with each patient visit. This is thanks in large part to our Cornerstones of Success for veterinary care.