Customer Service Representative (Temporary)

We are pleased to announce the relocation of our corporate headquarters to Greenway Plaza’s Phoenix Tower in Houston’s Upper Kirby neighborhood.

The Customer Service Representative performs a wide variety of tasks related to supporting warranty operations conducted in the field.

Essential Duties and Responsibilities

Review, document and process all warranty service and field ticket requests received through perryhomes.com, regular mail, fax, email or certified mail.
Assist with homeowner calls.
Create and maintain content on the electronic document library containing all customer service request related documents for each address.
Assist homeowners and construction personnel in resolving warranty service related issues.
Upon notification from the field, properly close out registered customer service requests.
Upon notification from the field properly document scheduling conflicts.
For all warranty concerns addressed outside the normal warranty service process, ensure the appropriate Project Manager and Vice Presidents are informed.
Collect and update homeowner’s contact information for waranty purposes as needed.
Process invoices and payment requests, and provide purchase order numbers to field.
Clarify and resolve invoice discrepancies by reviewing with Construction.
Process back charges and ensure each back charge is documented properly.
Assist with homeowner floor plan and selection inquiries.
Responsible for monthly mail outs.
Perform Key Release Process
From time to time must complete projects with short notice in extreme time constraints.
Job Competencies Communication/Building Relationships
Customer/Client Focus
Attention to Detail
Time Management
Qualifications High School Diploma or equivalent required; college degree preferred.
Requires at least 3 years of relevant customer service experience, preferably in the building industry.
Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer

Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact [email protected].