Customer Service Representative; Underwriting Associate - Bilingual (Spanish)

Location: Plantation, Florida
Department: Underwriting

Compensation: Starting range: $45,000 plus benefits

Hours: Monday - Friday 10:30 AM - 7:30 PM; Rotating Saturdays 9-1 (this is a set schedule)

About Responsive

Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We collaborate with thousands of agents from the industry’s most respected insurance agencies to deliver top-notch service and underwriting experiences. Responsive stands for making auto insurance simple, affordable, and hassle-free; a promise we deliver through innovation, feedback, and a commitment to excellence.

Why Join Responsive?

At Responsive, we’re committed to supporting our team with comprehensive benefits and a positive work environment, including:

• Employer-Paid Healthcare: Medical, dental, and vision plans with free preventative care.
• Retirement Savings: 401(k) with company match.
• Work-Life Balance: Generous PTO, holiday pay, and paid sick leave.
• Wellness Programs: Mental health support and wellness initiatives.
• Career Development: Training and growth opportunities in a collaborative environment.

What You’ll Do

As a key member of our team, you’ll:

• Provide excellent customer service by answering inquiries with professionalism and urgency.
• Guide customers through policy updates, payments, and other underwriting-related tasks.
• Build lasting relationships with customers by resolving challenges and offering tailored solutions.
• Ensure accuracy in processing policy changes and identify logical next steps for follow-ups.
• Collaborate with team members to share insights, document processes, and improve efficiency.
• Review work for quality and suggest improvements to enhance operations.
• Maintain detailed documentation of actions and decisions for each customer interaction.
• Other duties as assigned.

What We’re Looking For

• Education & Experience: High School Diploma. Underwriting experience preferred
• Licensing: Active Florida 4-40 or 2-20 Resident General Lines License or ability to obtain within 90 days.
• Language Skills: MUST BE Fluent in Spanish and English (written and verbal proficiency).
• Skills: Strong organizational, analytical, and conflict-resolution skills; proficiency in Microsoft Office.
• Mindset: Adaptable, team-oriented, and committed to fostering a positive and productive work environment.
• Availability: Flexibility to work after hours or weekends as needed.

Our Culture

Responsive is a dynamic, inclusive workplace where integrity, innovation, and collaboration thrive. We foster an environment where employees are encouraged to:

• Adapt: Embrace change and continuously improve.
• Collaborate: Work transparently and respectfully with others.
• Engage: Show curiosity and a commitment to serving customers and teammates.
• Be Data-Driven: Leverage insights to drive decisions and improvements.

Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.