Customer Service Representative - Unlimited Growth Potential

Keys:

• Putting quotes together, processing orders, working with: vendors, invoicing, sales team logistics, purchasing teams
• Coming from Mfg or Distribution exp
• ERP experience
• Assist with customers walking in / calling in, etc.

Responsibilities:

• Quote and process orders via e-mail and telephone calls by verifying, and entering items, transferring orders to fulfillment, and informing customers of supply chain delays and expected delivery dates.
• Collaborates with the Sales and Specialists to ensure customer satisfaction.
• Assists Sales and Specialist team members in managing open quotes and closing before they expire.
• Reviews customer open order reports and takes action on open items, specifically those items that may be at risk of meeting the customer’s promised delivery date.
• Maintains ERP back-order report.
• Helps maintain the CRM system.
• Demonstrate and live our core values of Passion, Respect, Initiative, Dependable, and Ethical. It is our driving force and inspiration.
• Attend/complete vendor product training.
• Service walk-in customers.
• Understand the technical and application aspects of key products and solutions.

Requirements:

• (2) years customer service experience.
• Must have strong Microsoft skills (Outlook, Teams, Word, and Excel) and possess the ability to perform basic computer competencies.
• Ability to work in a team environment as well as independently.
• Ability to resolve problems by staying objective and fair.
• Efficiently handle workload.
• Be thorough, accurate, and organized.
• ERP and CRM experience desired.
• Knowledge of electrical products is preferred.
• Maintain positive, constructive working relationships.