Customer Service Representative - Utility

As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution, with tasks including quoting, order entry, tracking, updates, reporting, and reconciling orders. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.


• Process payments for cash account customers.


• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.


• Back-up support to sales with customer inquiries.

Qualifications:

• High School Degree or Equivalent required


• Associates’ Degree (U.S.)/College Diploma (Canada) preferred


• 2-4 years of relevant experience


• Solid interpersonal skills that allow one to work effectively in a diverse working environment


• Able to effectively communicate both verbally and in writing


• Able to work well under pressure


• Strong attention to detail


• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times


• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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