Customer Service Representative with Sales Support

Salary :

$24 - 26 hourly

Company : Global Procurement Solutions

Job Type : Full Time

Altamonte Springs, Fl

Job Description - Customer Service Representative with Sales Support

Customer Service Representative with Sales Support

Location: Altamonte Springs, FL (In-Office, not remote)
Schedule: Full-Time | Monday–Friday, 8:00 AM to 5:00 PM
Reports To: Customer Service Manager and Sales Leadership

- APPLICATIONS WILL BE CONSIDERED ONLY FROM CANDIDATES WHO MEET THE REQUIRED QUALIFICATIONS -

Company Overview
Global Procurement Solutions, Inc. (GPS Inc.) is a Service-Disabled Veteran–Owned Small Business and one of the fastest-growing SDVOSBs in its sector. Founded in 2010, GPS provides federal agencies nationwide with discounted janitorial and sanitation supplies, offering a catalog of more than 25,000 products to VA hospitals, military installations, and other government customers.
GPS is affiliated with mission-driven organizations including 1Nation, a 501(c)(3) cross-partisan organization dedicated to rediscovering common ground among Americans, and 1Nation Action, a 501(c)(4). The company maintains an entrepreneurial, execution-focused culture that values adaptable problem solvers, clear communicators, and team-oriented professionals who take initiative and contribute to continuous improvement across GPS and its related entities.

Position Overview

GPS is seeking a motivated and proactive, customer-oriented Customer Service Representative with Sales Support to serve as a primary point of contact for customers while actively supporting sales operations. This role is ideal for an individual who excels in a fast-paced environment, values accuracy and follow-through, and is interested in building a foundation in customer service, sales support, and operational coordination within a growing federal supplier.
This position is intended for an experienced professional and features well-defined responsibilities, consistent expectations, and long-term ownership of core customer service and sales support functions.

Key Responsibilities
Customer Service & Order Support

Serve as the first point of contact for customers via phone and email, providing timely, professional, and accurate responses to inquiries.
Assist customers with product information, pricing, availability, order placement, and order status.
Handle customer issues and complaints with professionalism, ensuring timely resolution and customer satisfaction.
Investigate and resolve service or billing issues in coordination with accounting and internal teams as needed.

Order Processing & Data Management

Prepare and process customer orders received via phone, email, or EDI.
Accurately enter orders into the ERP system and place orders through vendor portals or EDI platforms.
Track order status through vendor systems and update progress within the ERP.
Create and manage cases related to order issues, discrepancies, or delays.
Process order invoicing and maintain accurate order documentation.
Perform miscellaneous administrative and operational tasks as assigned by the Customer Service Manager.

Sales Support & Business Development Assistance

Support Sales Leadership by aligning daily activity with the maintenance of existing federal accounts and the pursuit of new opportunities.
Assist with generating quotes, processing sales-related orders, and following up on leads.
Support efforts to recapture lost business as identified by the sales team.
Identify opportunities to cross-sell or promote additional products and services when appropriate.
Maintain a working knowledge of GPS products, services, and customer requirements.

Internal & External Collaboration

Work closely with internal teams, including sales, accounting, and order processing, to ensure smooth execution of customer needs.
Communicate effectively with external vendors to resolve order-related issues.
Participate in weekly order processing meetings to address outstanding issues and improve workflows.

Continuous Improvement & Market Awareness

Maintain accurate records of customer interactions and transactions in the CRM system.
Stay informed on product updates, industry trends, and market conditions relevant to customer needs.
Recommend process improvements while adhering to company policies and standard operating procedures.

Required Skills & Qualifications
Experience & Knowledge

Strong experience with internet-based tools and professional email communication.
Basic understanding of accounting concepts, including invoices, purchase orders.
Ability to manage orders and billing processes with accuracy and attention to detail.

Technical Skills

Proficiency in Microsoft Outlook, Excel, and other Microsoft Office applications.
Experience handling PDFs and documentation using Adobe tools.
Familiarity with CRM systems and online ordering platforms.
Experience with NetSuite ERP is preferred but not required.

Core Competencies

Excellent written and verbal communication skills.
Strong interpersonal skills and the ability to build rapport with customers and colleagues.
High attention to detail with strong note-taking and documentation habits.
Effective time management skills with the ability to multitask and prioritize in a fast-paced environment.
Proactive problem-solving mindset and a positive, customer-focused attitude.

Work Environment & Additional Information

This is a full-time, hourly, in-office position based in Altamonte Springs, FL (not remote).
Employees are expected to follow established company SOPs.
The role will evolve as the employee gains experience, with additional responsibilities introduced over time.
GPS operates in a collaborative, team-oriented environment with frequent interaction across departments and with external partners.
The work pace is dynamic, with periods of high volume requiring effective prioritization and adaptability.

Original job Customer Service Representative with Sales Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Representative with Sales Support

Job Description - Customer Service Representative with Sales Support

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