Customer Service Representative/Commercial Division

Description

With 16 branches and 5 manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America.

Required immediately, our Boise Branch is seeking a full time Customer Service Representatives for our commercial division! 

POSITION SUMMARY:
The CSR is responsible for completing estimates for customers for potential products or services. Responds to general inquiries, processes orders, and promotes additional sales. Provides a positive customer experience by qualifying, educating and selling the customer our products lines 

QUALIFICATIONS: 

• High School Diploma with 2 years customer service experience with experience in similar industry
• A background in interior design considered an asset
• 1-2 years estimating blue print, and completing measurements
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Valid driver’s license and a clear criminal record check
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Effective verbal communication skills
• Basic mathematical skills
• Ability to solve problems as they arise

DUTIES & RESPONSIBILITIES: 

• Estimating Blueprints and completing measurements for clients
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Assists customers in person, by email or on the telephone
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Other duties as assigned

FLOFORM is proud to offer the successful Candidate: 

• A highly competitive wage $30hr - $35hr D.O.E.
• Medical, prescription, dental, and vision insurance
• Company-paid life and AD&D insurance
• Company-paid Employee Assistance Program (EAP)
• Medical and dependent flexible spending accounts (FSA)
• Eligibility to participate in the company 401(k) plan

FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today!!!

We look forward to meeting you!