W

Customer Service Representative/Dispatcher

salary Salary :

$16 - 24 hourly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
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Job Description - Customer Service Representative/Dispatcher



Benefits:


  • Paid time off

  • Training & development




Whitney Holdings is a small business operating in Michigan and Florida. We are looking for a reliable professional to act as a communication point with techs in the field and customers. This individual will also schedule jobs being mindful of job mix, duration and geographic common sense. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency/tenuous situations. Previous experience in lead conversions is a plus! You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Our goal is to service our customers and our employees.

Requirements

  • Must have experience in the skilled trades space

  • Proven experience as dispatcher or relevant position

  • Outstanding organizational and multitasking abilities

  • Active listener with excellent communication skills

  • Sound judgment and critical thinking

  • Manage large amounts of incoming calls

  • Outbound calls to potential leads

  • Generate/Input sales leads

  • Identify and assess customers’ needs occasionally to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Take the extra mile to engage customers

  • Experience with Service Titan is required




Compensation: $16.00 - $24.00 per hour






Original job Customer Service Representative/Dispatcher posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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