Customer Service Representative/Store Front Manager

Do you enjoy helping customers, solving problems, and working in a fast-paced environment? Are you organized, detail-oriented, and comfortable juggling multiple projects at once? We are seeking a Customer Service Representative to serve as the primary point of contact for our customers. In this role, you will help customers identify the products and services that best meet their needs while ensuring an exceptional customer experience from initial inquiry through project completion. You will work closely with customers, the production team, and management to ensure orders are processed accurately, completed on time, and delivered to the highest quality standards. This position is ideal for someone who enjoys building relationships, learning new skills, and being part of a collaborative team.

Compensation

Compensation based on skills and experience. 

Responsibilities

Customer Service & Sales Support

• Greet customers in a professional, friendly, and courteous manner.


• Assist customers in person, by phone, email, and online.


• Answer questions regarding products, services, pricing, and turnaround times.


• Help customers determine the best solutions for their printing, signage, and marketing needs.


• Prepare quotes, estimates, invoices, and work orders accurately.


• Process customer orders and ensure all job specifications are clearly documented.


• Communicate project status and timelines to customers as needed.


• Address customer concerns and resolve issues promptly and professionally.


• Escalate complex situations to management when appropriate. 

Project Coordination

• Coordinate customer orders with the production team to ensure accuracy and timely completion.


• Monitor job progress and communicate any delays or changes.


• Review completed jobs for accuracy and quality before customer pickup or delivery.


• Maintain organized customer files and job records.


• Process reorders and updates to existing projects.

Administrative Duties

• Utilize company software to create estimates, invoices, and job tickets.


• Order supplies and materials as directed by management.


• Support sales and marketing initiatives as needed.


• Assist with mailings, packaging, and customer notifications.


• Maintain a clean, organized, and professional front office and reception area.


• Follow all company procedures and workflow systems. 

Qualifications 

• Customer service, retail, administrative, hospitality, or sales experience preferred.


• Print industry, graphic communications, marketing, or sign industry experience is a plus, but not required.


• Strong communication skills, both written and verbal.


• Comfortable working with computers, software applications, and technology.


• Strong organizational skills and attention to detail.


• Ability to manage multiple projects and priorities simultaneously.


• Problem-solving mindset with a commitment to excellent customer service.


• Ability to work independently and as part of a team.


• Positive attitude, professionalism, and willingness to learn, this is a job that can be taught on the job!

Physical Requirements

• Ability to move throughout the facility and assist customers and team members as needed.


• Ability to occasionally lift and carry packages or print materials up to 25 pounds.


• Ability to stand, walk, and interact with customers throughout the workday. 

Benefits

• 401(k) with company match.


• Paid vacation and holidays


• Health, dental, and supplemental insurance available 

Why Join Our Team?

We are an established and respected leader in the printing and visual communications industry. We value teamwork, customer service, and continuous learning. If you're looking for a career where you can develop new skills, help customers succeed, and make a meaningful impact every day, we'd love to meet you.