Customer Service Representative/Supervisor

Currently seeking a full time Customer Service Representative capable of seamlessly transitioning into a supervisory position within a 3 to 6 month period.

This position is responsible for:

• Taking and processing orders via phone, email and e-commerce platform


• Efficiently determine the needs of our customers


• Investigate customer's problems and find solutions


• Processing international orders and related documentation


• Oversee product exchanges and returns


• Managing Back Order Reports and Open Sales Order Reports


• Assisting customers with UPS damaged/delayed packages


• Evaluating job performance and conducting reviews


• Hire, train, and terminate customer service agents


• Handle major incidents that cannot be resolved by agents


• Keep abreast of new company products and services


• Work with management on customer service initiatives

The correct individual must have at least 4 years of Customer Service experience and working knowledge of ERP systems (MAS90 a plus) for data entry. The candidate must possess good verbal and written communication skills; Excellent organization skills with the ability to prioritize and lead a team. The candidate must have a pleasant and friendly style. Working knowledge of Microsoft Word, Excel, MAS90 and the Internet. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.