Customer Service Reps

 Job Description and Responsibilities:

• Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service


• Processes work orders to assist Field Service Technicians, communicates information or updates as needed


• Responds to customer calls and emails regarding service questions


• Interprets and administers Cavco Nappanee Warranty/Service Policy according to its terms and conditions


• Represents Cavco Nappanee professionally and effectively


• Prioritizes and schedules service, minimizing consumer complaints and managing service backlog


• Creates and schedules service and parts requests for factory, contractors and dealers


• Perform a variety of administrative tasks as needed


• Demonstrate a good work ethic based on principles of honesty and integrity


• Maintains office files and ensures accuracy


• Performs various other job duties as assigned and needed  

Qualifications:

• 1 - 2 years experience in customer service


• High School Diploma or equivalent


• Ability to multi-task in a fast paced environment


• Ability to prioritize tasks and self-management


• Effective planning and organization skills


• Experience with MS Word, MS Excel, computer knowledge


• Excellent listening skills and be able to offer solutions to unique situations


• Attention to detail and self-management


• Consistently provide excellence in Customer Service


• Strong communication skills, patience and phone skills


• Empathetic outlook and the ability to work on a team


• Maintain a good attendance record


• Industry knowledge is a plus


• Construction experience is a plus

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