customer service reps

customer service reps.

rochester , new york

posted april 5, 2024

job details

summary

$35,000 - $45,000 per year

permanent

high school

category office and administrative support occupations

referenceAB_4507903

job details

Customer Service Professionals! We have an awesome new opportunity to work in the Medical Assistance field. We are looking for seasoned professionals who are capable of mult-tasking, handling high volume calls, and problem solving. Any experience in the medical field is highly encouraged! "On-Call" optional for extra hours on the weekend. Sounds good? Let's chat! Please within.

salary: $35,000 - $45,000 per year

shift: First

work hours: 8:30 AM - 5 PM

education: High School

Responsibilities

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients.

The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls.

Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

Job Duties : Develop and maintain working knowledge of current products and services offered by the company

Answer all calls and emails in a timely manner, in adherence to their goals

Document all call information according to standard operating procedures

Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

Process orders, route calls to appropriate resource, and follow up on customer calls where necessary

Review all required documentation to ensure accuracy

Skills

Follow-up

Active Listening

Telephone Etiquette

Interpersonal Sensitivity

Basic Software Skills

Customer support

Healthcare

Qualifications

Years of experience: 0 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

NK

nicole kildea

+1 585 267 8910 (tel:+1 585 267 8910)

[email protected]